Last week I logged in to my Twitter account only to discover that all of my followers had abandoned me. I had only one follower left — and that was me.
Did everyone I know suddenly decide they didn’t want to read my tweets? Was I really that boring? I was truly hurt, until I looked at the number of people I was following and discovered that it, too, had zeroed out. I was suddenly following no one. And the people that I follow are anything but boring. I would never abandon them.
So how did that happen? In my quest to find out, I have been placed in Twitter limbo. My account is suspended, I am unable to tweet and there’s no human being to ask what happened.
The road to limbo started with an innocent request sent to Twitter through one of the many help/complaint links on the site. I merely asked why the followers had disappeared and if they could be restored.
I received an instant response that if my account was suspended, I could request it be returned to active use. I didn’t think I was suspended, but how would I know? So I responded to the “suspended” link in the email, and asked to be reinstated if I was suspended. And by the way, could I have my followers back?
As it turns out, I wasn’t suspended at the time. Which didn’t explain why I lost my followers, but at least left me relieved that I still had an active account. A few people even signed up to follow me. I was up to three followers.
Hey, it’s a start.
But that stopped quickly. Twitter suspended by account. The message in the red block on my home page only stated, “This account is currently suspended and is being investigated due to strange activity. If we have suspended your account mistakenly, please let us know.”
I responded by asking to have my account reactivated, but the request went unanswered. I’ve asked again, and the request is now “pending.” In the meantime, Twitter’s troubleshooting section said a number of accounts have had their followers zeroed out. They’re looking into it.
So now I’m waiting. I don’t want to open a new account and start over. I want my account with my name and my small but loyal group of followers back.
Fortunately, I haven’t reached the point of obsession. Unlike some of my friends, I don’t need to tweet. I can live without it.
But why should I have to? Why, Twitter?