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Dec. 10 2009 - 1:29 pm | 13 views | 0 recommendations | 2 comments

AT&T: Blaming the customer since early 2007

To the usual litany of complaints — lousy customer service, dropped calls, delayed messages, thin coverage — you can now add one more: AT&T is guilty of almost unbelievable gall. Struggling with the success it’s been forced to endure as the sole carrier of Apple’s iPhone, the telephone giant is now actually thinking up ways to get customers to use its maxed-out network less. Among the possibilities: Bait-and-switch heavy data users off the unlimited plans they signed up for. This after years of promises, so far largely unrealized, that the company would build out its data network to handle demand. From today’s New York Times:

“What we are seeing in the U.S. today in terms of smartphone penetration, 3G data, nobody else is seeing in the rest of the planet,” Ralph de la Vega, president and chief executive for mobility and consumer markets at AT&T, told analysts at a conference in New York. “The amount of growth and data that we are seeing in wireless data is unprecedented.”

Immediately after which, the sound of stunned silence ringing in his ears, de la Vega pointed left, yelled “Hey, look over there!” and ran offstage to the right.

AT&T to Urge Wireless Customers To Use Less Data – NYTimes.com.


2 Total Comments
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  1. collapse expand

    Couldn’t believe this, either. Here’s an idea: People can switch to other carriers. That’ll get them to use AT&T less.

    (Sorry, iPhone users. But I think the Palm Pre people are serving hot chocolate and croissants over here…)

  2. collapse expand

    I’ve been saving my pennies for a rainy day, which in this case means the day, and I mean the VERY DAY, that Verizon gets the iPhone. I’ll pay that early-termination fee in a heartbeat.

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    About Me

    I'm a writer in Santa Monica, CA. I spent some years at Newsweek and some more writing for TV. My freelance journalism has appeared in The New Yorker, Time, Slate, The Boston Globe, Fast Company, Fortune Small Business, Washington Journalism Review, American Journalism Review, American Heritage and TV Guide, and on PBS.

    I've been writing about popular culture for more than 20 years, and about technology for almost that long. I've been fascinated the last few years with the way the two have started to intertwine, so that's what I'll be looking at here: Technology, pop culture and the places where they meet. I'll also be poking around in the world of blogging, microblogging, nanoblogging, micronanoblogging and whatever comes next.

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